Shuffle Master, the manufacturer of automatic shuffling machines and chip counting products, had been relying on a fragmented sales and order processing infrastructure that was making it difficult for company employees to find integrated and reliable business information. For example, sales forecasts were issued several times each quarter, but were of limited value to salespeople trying to meet their quarterly goals because the numbers were stale by the time they were issued.
The solution they came up with: Build a portal that could pull data on demand from more than 60 databases. The challenge they faced: How do you build a powerful portal on a midsize company's budget?
(Link: http://www.cioinsight.com/c/a/Case-Studies/5-Big-Companies-That-Got-Knowledge-Management-Right/1/)
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