Amidst the World Bank's recent management brouhaha, a more significant event went overlooked-the bank's dramatic transformation from a hierarchical source of low-interest loans to a decentralized organization that uses knowledge-management technologies to fight poverty and disease in developing nations. It wasn't easy. In order to create a working knowledge management system, the bank's information infrastructure and communications network had to be overhauled.
(Link: http://www.cioinsight.com/c/a/Case-Studies/5-Big-Companies-That-Got-Knowledge-Management-Right/1/)
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