Southern Co., the energy company that produces electricity for much of the Gulf Coast region, was preparing for Hurricane Katrina even before the 2005 storm struck. Southern had taken steps to meet worst-case scenarios, such as building an enterprise content management platform to ensure that engineers could get immediate access to design plans of electrical substations and other power equipment. As a result, the electricity distributor restored service to its Mississippi customers within 12 days of the hurricane, instead of the initially estimated 28.
Setting up the content-management system presented some challenges, including matching data from one legacy system with a second one. The former system was a database with text data related to drawings, but no images; the latter contained drawings without the related text.
(Link: http://www.cioinsight.com/c/a/Case-Studies/5-Big-Companies-That-Got-Knowledge-Management-Right/1/)
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